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ServiceNet is the Internet Service Provider (ISP) for Western Australian Government.

ServiceNet has a focus on providing High Availability Internet Services, complemented with robust IT Security.

ServiceNet facilitates access to aggregated ICT services for the purpose of delivering lower-cost, standardised services to WA Government agencies.

ServiceNet relationships

• Is a branch of the Department of Finance
• Is not mandated and a cost-recovery business
• Is aligned with whole-of-government initiatives and strategies
• Aggregates the procurement of ICT services for the purpose of delivering lower-cost, standardised services to Government agencies
• Manages contracts with industry to support ICT services using Government-owned infrastructure.

Base Internet services

• High availability Internet services, incorporating Intrusion Detection Services (IDS) and two layers of Internet and inter-agency Firewalling
• Border content management and WA Government DNS services
• Web-based Client agency views – Bandwidth and Email management
• Email Blacklist, Anti-Virus and Anti-SPAM scanning
• On-Net traffic / Wide Area Network for ServiceNet agencies
• Technical support and Helpdesk services
• Self-Service Portal – including DNS Portal and Traffic usage (Netflow Analyser)