Contact

This page can help you with:

  • Change requests
  • Incident reports
  • Information requests

Please note:

  1. Your organisation must be a client of ServiceNet and you must be previously authorised as a representative of your organisation.
  2. All clients paying for Internet traffic with ServiceNet receive their first 2 hours of monthly support as a complimentary service. Your organisation will incur charges for work where ServiceNet is not at fault.

Helpdesk jobs with ServiceNet must be raised by telephone or email as below.

Telephone: 1800 647 716 (recommended for Severity/Priority 1 and 2 requests)

Email: form below

*required fields

* required field

* Your name

* Your title

* Your organisation

* Your email

* Your contact phone number

* Type of request

* Summary of the request

* Severity/Priority of the request
(Incident response times)


It is recommended that you also phone the Service Desk for Severity/Priority 1 and 2 requests

Date/time required for the request (mainly for CHANGE requests)

* Details of the request

* ServiceNet client
My organisation is a client of ServiceNet and I am authorised to raise Helpdesk jobs.

* Spam Check (please answer the question, we want to make sure that you're human and not a spam bot!)

Permanent link to this article: http://servicenet.wa.gov.au/contact/

Service Desk

Service desk procedures and escalation process SLA Measures This page can help you with: Change requests Incident reports Information requests Please note: Your organisation must be a client of ServiceNet and you must be previously authorised as a representative of your organisation. All clients paying for Internet traffic with ServiceNet receive their first 2 hours of monthly support …

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